Refund policy
At CraviQ, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order.
Eligibility for Returns
To be eligible for a return:
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The item must be unused, unwashed, and in its original condition.
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All original tags, packaging, and accessories must be intact.
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The return request must be raised within 7 days of delivery.
Non-Returnable Items
The following items are not eligible for return:
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Used or damaged products
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Products returned without original packaging
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Customized or personalized items
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Items purchased during clearance or special sale offers (if applicable)
Damaged or Wrong Products
If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery with:
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Order ID
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Product images
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Unboxing video (mandatory for damage/wrong item claims)
Refund Process
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Once the returned item is received and inspected, the refund will be processed.
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Refunds are usually credited within 5–7 business days to the original payment method.
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For Cash on Delivery orders, refund will be processed via bank transfer or store credit.
Return Shipping
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In some cases, return shipping charges may apply.
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If the return is due to a damaged or incorrect product from our side, CraviQ will bear the return shipping cost.
Contact Us
For any return-related queries, please contact us at:
Thank you for shopping with CraviQ.